The aim of the Barbican Estate Office (BEO) is to maintain the Barbican Estate as a prestigious residential district within the City of London through effective management and efficient service delivery.
The BEO is a division of the Community & Children’s Services Department of the Corporation of London (CoL). It is assisted in the delivery of services by the Technical Services Division (TSD), the Department of Open Spaces and by other departments of the CoL with whom internal service level agreements (SLAs) apply. Services are delivered by directly employed staff and by specialist contractors employed in conformity with the CoL’s procurement regulations.
Barbican Estate Office
3 Lauderdale Place
London EC2Y 8EN
Tel: 020 7029 3958
The Estates Office publishes a Barbican Residents Pack which is full of useful information for new and existing residents. It covers the following:
- Background heating
- Car parking
- Common parts and balconies
- Complaints and Disputes Resolution Panel
- Disabled access
- Emergency procedures
- Entry phones
- Gardens and lakes
- Golden Lane Leisure Centre
- Good Neighbour Guide
- Guest flats
- House officers
- Lease extensions
- Mobility vehicles
- Moving in/ out
- Out of hours service
- Police – Ward Officers
- Pest control
- Play areas
- Residents database
- Salvage Store
- Satisfaction Survey
- Service charges
- Service Level Agreements (SLAs)
- Solicitors presale enquiries
- Standard charges
- Subletting/Registration fees
- Water rates
- Wildlife garden – Fann Street
- Window boxes
- Window cleaning
The Barbican Good Neighbour Guide
The Good Neighbour Guide is reviewed on a regular basis and is published in every edition of the Barbicanews. Compliance with a few basic rules and conditions will help make life in the Barbican more enjoyable given the very high density living and risk of neighbourly disputes. Many of the items in the guide refer to the terms of your long lease.
Ensure that all works are carried out during the normal working week (9am and 5pm, Monday to Friday).
Ensure that noisy works such as drilling, are further restricted to between 10am and 4pm and please recommend that your contractors refrain from noisy work between 12pm and 14pm.
If you are doing any DIY or having contractors in, it is a good idea to inform your neighbours of any possible disruption.
Don’t forget the Alterations Booklet (PDF 583KB). This pack gives lots of tips to being a Good Neighbour when having property alterations.
Balconies, lift lobbies, corridors and car parks
Please do not abandon unwanted items on balconies, lift lobbies or car parks. Please telephone the Cleansing Department on 020 7606 3110 who will arrange for collection from approved collection points.
Please do not leave shopping trolleys in communal areas.
If you do smoke on balconies, please be mindful of your neighbour’s open windows. And don’t forget, the ventilation system in the bathrooms and kitchens is a communal one, therefore smells and smoke can travel into other flats.
Please do not hang your washing out on the balcony.
Place your rubbish bags out for collection every Monday to Friday in the morning before 8.15am or 8am for Lauderdale Tower, as there is only one rubbish collection per day. Do not leave rubbish bags out in corridors at any other times, especially overnight or at weekends. If you need to dispose of rubbish at the weekends or on Bank Holidays, please take it to your bin compound.
Do not make noise inside your flat and on balconies that could cause nuisance to your neighbours. This includes installing a hard floor, playing loud music and making/taking mobile calls on your balcony. Although balconies are there to be enjoyed, they are primarily fire routes and should not be blocked by furniture or other items.
Although the balcony drains are on a programme of scheduled maintenance, please can all residents ensure as far as possible that they keep balcony drains free of soil/leaves etc. Drains can become clogged with debris during periods of heavy rain, and this can cause water penetration into flats below.
Pets should not be kept on the premises. Additionally, please ensure no pets are brought into the communal gardens.
Please do not feed the wild life.
Refrain from using the Garchey between 11pm and 7am.
Do not install wooden flooring, as it is prohibited in the lease and is a frequent cause of noise disturbance to neighbours.
Try not to slam your doors or windows.
Try not to make noise that can be heard outside your property. Remember – if you can hear your neighbours, your neighbours can hear you!
The Barbican Estate Office in no way wishes to stop the residents enjoying the private gardens and facilities with their friends but these gardens are not suitable for parties. The communal gardens are for all residents, some of whom may wish to bring visitors, but please keep these to small gatherings. Please also remember that Speed Lawn is a small open space and that there are flats very close by and that children should be supervised at all times.
Staff & Contractors
City of London staff and contractors working on our behalf have a right to work in an environment free from abusive behaviour. The City of London will not tolerate abusive behaviour towards our staff or contractors.